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of Dutch people use Whatsapp
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automatic processing
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languages available
Always a point of contact for the area
Always available and involved
Our chatbot functions 24 hours a day, 7 days a week, so questions can be answered at any time. As a result, visitors and local residents feel heard, informed and helped quickly. This automated handling frees up your team to focus on complex questions or critical reports.
Personal
The chatbot also works well for foreign users. For example, users always get a response in the language in which they send messages. Also, the chatbot gives advice based on the interaction with the user. This way, it always comes up with an answer or advice that is applicable to the user.
Valuable insights
Using chat interactions, we generate valuable information on the most common questions, sentiment or possible areas for improvement in communication. These insights can then be carried over to subsequent editions.
Benefits of the chatbot
1
Vragen worden 24/7, waardoor gebruikers snel en accuraat geholpen worden.
2
Reacties komen automatisch in de taal van de gebruiker, zodat iedereen fijn kan chatten.
3
Interactions provide valuable insights for evaluation and improvement.
4
Met inzicht en monitoring kun je bijsturen, keuzes onderbouwen en verantwoorden.
5
Tijdige en duidelijke informatie beperken verkeershinder en frustratie.
6
Wij combineren kennis van fysieke maatregelen met de inzet van digitale tools.
Practical examples
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